The Phone Call: Strategies for Defusing Emotional Bombs
Loving caregivers mean well, but sometimes go a little crazy when anxiety peaks. Dealing with “The Phone Call” (you know the one) takes more than basic customer service. You also need well-honed listening skills, self-expression skills, and the ability to resist the temptation to jump immediately into problem-solving mode. Empathy must come first if you want to prevent disaster.
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