The Phone Call: Strategies for Defusing Emotional Bombs

$3.99 $3.99



Loving caregivers mean well, but sometimes go a little crazy when anxiety peaks. Dealing with “The Phone Call” (you know the one) takes more than basic customer service. You also need well-honed listening skills, self-expression skills, and the ability to resist the temptation to jump immediately into problem-solving mode. Empathy must come first if you want to prevent disaster.

Updated annually; two pages. (All donations fund scholarships.)

Reviews (0)


There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.