Innovator

The Phone Call

Smart Strategies for Diffusing Emotional Bombs

(c) 2021 Dr. Christopher Thurber

When you get that call from an angry or anxious parent, you’ll need communication strategies to bring quiet to the storm. Effective listening and empathy skills are the bedrock of this advanced handout on managing the toughest phone calls you’ll ever get from moms and dads. Preserve your organization’s high standards while offering compassion and solutions.


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Keywords: phone call, empathy, communication, parents, angry, anxious